- How do I ensure a proper fit?
To ensure a proper fit, we suggest measuring all targeted areas of the body - waist, thighs, and circumference of stomach. With these measurements, please find your closest fit using our Find Your Fit Page. We also suggest reviewing our updated Return & Exchange Policy before purchase.
2. What is the difference between products?
Although all products may seem similar, there are differences in materials, comfortability, and targeted areas. To find your fit, please visit our Find Your Fit Page and remember to properly measure yourself prior to checking out.
3. Do you carry plus sizes?
We take pride in being an inclusive brand and carry sizes ranging from XS to 6XL.
4. What payment methods are accepted?
We accept all major credit cards, Apple Pay, Google Pay, Paypal, Venmo, Sezzle and QuadPay.
We accept Visa, MasterCard, American Express, and Discover cards.
Apple Pay/Google Pay
Choose this option at checkout and you will be prompted to choose your payment method through the application on your Apple or Android device. Once processed through the payment app, it will then allow you to complete the transaction through the Total Body U Want website.
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to totalbodyuwant.com.
The option to checkout with Venmo only works in apps and on the mobile web, not the desktop web. Select this option at checkout and activate through your Venmo app. You will be redirected to the totalbodyuwant.com website to complete your transaction.
Sezzle and QuadPay are our two "Buy Now. Pay Later." payment plan options. Choose either option at checkout and you will be redirected to the respective website to continue your transaction. QuadPay offers a payment plan of 4 interest-free payments over 6 weeks, while Sezzle has several payment plan options to choose from.
5. When can I expect shipment?
Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed Monday through Saturday will be processed and shipped within 1-2 business days.
Orders placed on Saturday evening or Sunday will start processing on Monday and ship within 1-2 business days.
Certain products may have longer processing times. These will be noted on the product and cart pages. If there is any unforeseen delay in the shipping of your item, you will be contacted directly via the email provided at checkout.
6. Can I track my order?
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.
Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.
7. Can I update or cancel my order after it's been placed?
Orders cannot be changed or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item. Shipping addresses also cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
We are usually unable to change or cancel an order after you've placed it, but it is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.
To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please email our Customer Service (firstname.lastname@example.org) for more information.
8. My package is missing. Can you help?
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
9. What if my order is incorrect or is missing an item?
While we try our absolute best to process your order as efficiently as possible, human errors can occur in fulfilling an order. If you believe we have made an error in the fulfillment of your order, please contact us immediately at email@example.com. You will be asked to provide clear photos of the package that arrived. After further review, we will authorize the exchange or explain the denial of exchange. If your claim is approved for exchange, the incorrect item(s) must be returned in new, sealed, and unused condition. Due to sanitary reasons surrounding COVID-19, if the incorrect item has been worn, opened, or removed from the package, we will not be able to process your exchange.
10. What if my garment is faulty?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 45 days of purchase. After 45 days from your order date, items are not considered faulty and are as a result of normal wear and tear.
If your item is faulty upon receipt, you may exchange the item or be reimbursed in the form of in-store credit. If you believe your garment is faulty, please contact us directly at firstname.lastname@example.org with photos of the damage for our review.
11. Where is my return?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined for either an exchange or in-store credit. This process can take up to 5 business days from the date your return tracking information shows Delivered.
12. Do you ship internationally?
Orders outside of the US and Canada should contact us directly via email at email@example.com to be given an accurate shipping estimate. We are able to accommodate both standard and express shipping to most countries.
13. Taxes & Fees?
To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.
14. Does Total Body U Want have an Influencer program?
Yes! You can find a link to our application on our home page or by clicking here.